Terms and Conditions of Sale

Please be aware that all orders through Photo-Mounts.co.uk must be confirmed via our online ordering system. Therefore, Photo-Mounts.co.uk cannot be held responsible for any issues resulting from prior phone conversation regarding an order that was not put in writing / online shop. Please allow up to 5 – 10 working days for delivery. When items are shipped they are sent out on a 24 hour service with a dedicated courier when shipped before 3pm. Photo-Mounts.co.uk cannot be held responsible for problems or delays that occur as a result of the courier service.

If your order is urgent and you need delivery by a specific date – please contact us to discuss – we always want to help.


UK delivery is £9 – orders over £120 are free
Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man, Jersey is £20 – orders over £141 are free
Republic of Ireland is £21 – orders over £141 are free

Please contact our sales office for a quotation.
Any items which are exported are not returnable or refundable.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by Customs authorities.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, Government actions and any other similar events.
Photo-Mounts.co.ukcannot be held responsible for problems or delays that occur as a result of the courier service.

Products must be bought in their pack quantities. Most items are sold in a pack and these cannot be separated.

Due to the cost of preparing and dispatching samples we reserve the right to make a charge to cover the costs involved. You will be notified of these prior to the charge being made if applicable. Any charge made will be refunded on the placement of the first order.

1. Privacy Policy
Photo-Mounts.co.uk  does not sell or trade any of your personal details to third parties. You may occasionally receive other information from us as a result of your registration or order. If, at any time, you wish to stop receiving information from us, please send us an email , or call us.

2. Pricing
All goods on this website are priced in English pounds. Full delivery costs are calculated and shown when you add an item to your basket and provide the shipping address.
Price and availability may change without notice.

We accept payment online via PayPal or via telephone ordering. By placing an order you consent to payment being charged to your credit card as detailed at the time of your order. Upon payment and acceptance of the goods, title to the goods will pass to you.

4. Delivery
Despatch of all in stock orders will be made within approx. 5-10 working days. If you have an urgent requirement please contact us – we always try and help. If for any reason the timescales cannot be honoured you will be kept informed.

Delivery charges are calculated automatically according to your address and value of order – when free shipping may apply.  Delivery charges are added when you add to your shopping cart. Goods are despatched using our nominated parcel carrier or collected by the customer.

Where delivery is made by our parcel carrier, the delivery charge is for 1 attempted delivery only. Should you not be in to receive delivery, and have not provided us with alternative delivery instructions, a card will be left and your order will be taken back to the parcel carrier’s local depot. You should call to arrange redelivery within 5 working days. If you do not arrange redelivery within this time, your parcel maybe returned to Photo-mounts and you will be charged for redelivery. If you request re-delivery to a different address, then we may levy an additional charge of £5.00 to cover the cost charged to us by our parcel carrier. It is strongly advised, therefore, that alternative delivery instructions are provided to us at point of order.

You are responsible for payment of any local customs and import duties.
We ask that, should your item fail to arrive in the allotted timescale, you advise us by email or call us as soon as possible so that we may investigate with the parcel carriers. Any dates quoted for delivery are approximate only and we will not be liable for any delay. It is your responsibility to ensure that you order from us in adequate time to prevent any disappointment resulting from late shipment.

Consolidating orders to reduce delivery charge.  On occasion, you may find that you need to add to your order after it has been placed. In these circumstances, we ask that you submit another order online. If this is done on the SAME DAY as the original order we will be able to consolidate the two, thereby reducing the overall delivery charge. Where orders are placed on different days it is not always possible to offer this consolidation service due to the high level of administrative work required.

5. Returns

We are a caring business and go to great lengths to ensure your items are delivered to you in perfect condition. Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.
Our cancellation and refund policy is set in accordance with Distance Selling Regulations 2000 and other key regulations http://www.oft.gov.uk/news/press/2006/133-06

Custom Made Products

The vast majority of goods for sale on this web site fall into this category including all picture frames that can be selected and priced from a photo of a section of moulding and where dimensions can be typed in for pricing purposes, and mounts.
Where bespoke goods / sizes have been supplied correctly, we are not able to offer any exchanges or refunds. Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.

Ready-made Products

A few of the products on our website are ‘off-the-shelf’ such as Swept/Decorative frames and Picture Frame Accessories.
You have a 7-day cooling off period from date of receipt of your order in which to decide if you wish to keep the goods. If you do decide to return the goods you must do so at your own expense. We will refund your credit card the value of the product(s) plus the delivery charges from us to you (if any) within 30 days.

Damaged or Faulty Goods

If your goods are faulty, please notify us within 3 days. If the goods have been damaged in transit, you must notify us immediatley within 23 hours unless you believed them to be damaged and signed for them with the parcel carrier as damaged.

Returns Authorisation

Any goods being returned must have a Returns Authorisation Number (RAN), gained by contacting us via email – [email protected]  with ‘Returns’ in the subject title.

Unauthorised Returns

Any goods returned without a RAN (see above) will be held for 3 months from date of receipt. During that time you will have the option for us to return the goods to you at your expense, or arrange collection.

6. Liability
Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we will use all reasonable endeavours to rectify errors and omissions as quickly as is practical.

Please be aware that the content of the website shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice prior to ordering as we cannot accept responsibility after the goods have been delivered.

Photo-Mounts.co.uk will not under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.

You may not download or copy the content and other downloadable items displayed on the website for personal or commercial gain. Copying or storing the contents of the website is strictly forbidden.

This website may contain links to external sites. Photo-Mounts.co.uk shall not be held responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites.